FAQ

  1. How do I choose the correct size? Please check our size chart on each product page. Sizes may vary slightly for different styles. If you are between two sizes, we recommend choosing the larger one for a relaxed fit. You can also email us your height, weight and bust/waist/hip measurement for advice.
  2. How can I track my order? After shipment, we send a tracking number to your registered email. Enter this number on the tracking website to view delivery status.
  3. My tracking shows delivered but I did not receive the package. Check with neighbors, building reception or local post office first. Sometimes the courier leaves it in a safe spot. Contact us if you still cannot locate it.
  4. Can I change my shipping address after ordering? Address modification is possible only before the package ships. Once dispatched, the address cannot be changed.
  5. The color looks different from the picture. Screen brightness and settings cause minor color differences. We take real-item photos, but it is hard to guarantee 100% identical color on every display.
  6. Can I return sale items? Most discounted clearance items are final sale and cannot be returned or refunded. The note will be marked on the product page.
  7. When will I get my refund? Once we receive and inspect returned goods, refunds are processed within 3–5 business days. Bank processing time varies.
  8. Is my payment information safe? Yes, our checkout uses encrypted secure payment gateways. We never save your full card information.